The actions that an organization takes when any service failure occurs can be referred to as service recovery.
It can be understood as a pre-planned...
Measuring and enhancing the productivity of services generally raises new challenges compared to a productivity measurement of manufacturing goods.
The reasons behind this are as...
Intensive competition in many service sectors pushes firms to continually seek ways to improve their productivity. This section discusses various potential approaches to and...
The increased importance of service industries over the last two decades and current concern over productivity growth has stimulated interest in productivity measures for...
To develop an understanding of service productivity, we need to have a clear understanding of the following services production concepts:
Efficiency
The rate at which inputs...