Financial services can be of the following types:
Capital Market Services: The term lending institutions usually provides long-term sources of finance and capital as...
In India, the financial services industry has undergone a huge transformation since the period of 1990s. Before this period, banks catered to different types...
The level at which customers appear to be engaged and actively participating in the service delivery process is known as customer participation.
This customer participation...
Delivery of quality service is greatly determined by the practices of service employees and human resources.
Sometimes despite understanding the customer expectations appropriately (Gap 1)...
Many researchers, academicians, and business houses are paying attention to the growing field of HRM (Human Resource Management).
The study of HRM is essential at...