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    Knowledge Areas

    Service Product Mix

    The set of services offered by the service firm for sale is known as service product mix. It can be evaluated in terms of...

    Value Addition to the Service Product

    There are two groups of services: 1) Core Services: The service product can be thought of as a core service combined with supplementary services. The...

    Levels of Service Product

    The levels of service product are as follows: 1) Core Service: Core benefit is the most important level of the hierarchy. At this level, the...

    Planning Service Products

    The task of managing the product in the marketing of services should always be customer-centered. This responsibility was traditionally upon the operations department of...

    Introduction to Service Product

    A product is an item that is developed and refined for sale in the market. It aims to meet the customers’ needs and wants....

    Positioning a Service

    In the year 1972, the positioning philosophy was evolved after a number of articles were written by Al Ries and Jack Trout titled “The...

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