What are the Differences Between Online and Offline?

    Online Offline
    Interaction limited physical interaction direct contact
    Cost relatively cheaper expensive
    Delivery instant delivery delayed delivery
    Availability of Options numerous options restricted options
    Convenience 24/7 access restricted hours
    Touch and Feel Factor unavailable available
    Accessibility worldwide access local access
    Shopping Experience virtual shopping experience real shopping experience
    Returns Policy easy returns policy complex returns policy
    Payment Options more payment options fewer payment options
    Product Quality Verification cannot check the quality of the product able to check the quality of the product
    Transparency in Pricing transparent pricing opaque pricing
    Immediate Support not available available
    Involvement of Human Element low involvement of human element high involvement of human element
    Customization limited customization more customization
    Communication asynchronous communication synchronous communication
    Socializing with Friends/Family social networks and video calls meetups and hangouts
    Choice of Vendors multiple vendors to choose from limited vendors to choose from
    Deals and Discounts more deals and discounts offered fewer deals and discounts offered
    Security Issues security breach possible secure transactions
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