Online | Offline | |
Interaction | limited physical interaction | direct contact |
Cost | relatively cheaper | expensive |
Delivery | instant delivery | delayed delivery |
Availability of Options | numerous options | restricted options |
Convenience | 24/7 access | restricted hours |
Touch and Feel Factor | unavailable | available |
Accessibility | worldwide access | local access |
Shopping Experience | virtual shopping experience | real shopping experience |
Returns Policy | easy returns policy | complex returns policy |
Payment Options | more payment options | fewer payment options |
Product Quality Verification | cannot check the quality of the product | able to check the quality of the product |
Transparency in Pricing | transparent pricing | opaque pricing |
Immediate Support | not available | available |
Involvement of Human Element | low involvement of human element | high involvement of human element |
Customization | limited customization | more customization |
Communication | asynchronous communication | synchronous communication |
Socializing with Friends/Family | social networks and video calls | meetups and hangouts |
Choice of Vendors | multiple vendors to choose from | limited vendors to choose from |
Deals and Discounts | more deals and discounts offered | fewer deals and discounts offered |
Security Issues | security breach possible | secure transactions |