Service design is the process through which the various components of service like people, process, communication, infrastructure, and other associated physical components are organized...
Creating Service Processes
The steps involved in creating service processes are as follows:
Flowcharting
Flowcharting is a very simple manner of depicting the various sequences that are...
The different types of service processes are as follows:
People Processing Services
As the name suggests, people processing services are directly targeted at individuals. Here, the...
Physical evidence is important because of the following reasons:
Enhances Productivity
It is important to achieve the right configuration of the tangible elements (service outlet, interior,...